Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions for canceling appointments, sessions, and nutrition packages, as well as the circumstances under which refunds may be issued by PhysioFit.

2. Appointment Cancellation Policy

2.1 Cancellation Timeline

• 24+ Hours Notice:

  Full refund or free rescheduling available

• 12-24 Hours Notice:

  50% refund or free rescheduling (one-time courtesy)

• Less than 12 Hours:

  No refund, session counts as completed

2.2 Emergency Situations

In case of medical emergencies or sudden illness, please contact us as soon as possible. We will work with you to reschedule without penalty, subject to verification.

3. Package Cancellation & Refunds

3.1 Nutrition Package Refunds

3.2 Refund Calculation

Refunds are calculated as follows:

• Processing fee: 5% of total package price (minimum 50 EGP)
• Completed sessions are valued at their individual session rate

4. Payment Refund Process

4.1 Refund Methods

• Credit/Debit Card: 5-10 business days
• Bank Transfer: 3-7 business days
• Digital Wallet: 1-3 business days
• Cash Payment: Immediate upon approval

4.2 Refund Request Process

1. Submit refund request via email or phone
2. Provide booking reference and reason for cancellation
3. Wait for approval (typically within 2 business days)
4. Receive refund via original payment method

5. Non-Refundable Items

• Completed nutrition consultation sessions
• Custom meal plans that have been delivered
• Downloadable resources and materials
• No-show appointments (without 12+ hours notice)
• Services completed more than 30 days ago

6. Special Circumstances

6.1 Medical Reasons

If you need to cancel due to medical reasons that prevent you from continuing nutrition counseling, we may offer:

• Extended package validity (up to 6 months)
• Partial refund consideration on case-by-case basis
• Transfer to family member (with consent)

*Medical documentation may be required

6.2 Service Interruption

If PhysioFit is unable to provide services due to circumstances beyond our control, full refunds or credits will be issued for affected sessions.

7. How to Cancel or Request Refund

8. Important Notes